Automated Email Reply + CRM Sync
Classifies, replies and routes 5K+ support emails a month with context-rich CRM tickets.
What was breaking
Support received 5K+ emails per month. Manual triage led to 2–3 day response delays, dropped tickets and CRM backlogs.
Email Reply Automation
Intent classification, auto-reply generation and CRM sync route routine inquiries automatically and escalate the rest with summaries and recommendations.
- Intent classification across support categories
- Auto-reply generation for routine inquiries
- Smart escalation with AI summary
- CRM sync with context-rich entries
- SLA and response-time analytics
How it works
- 01
Classify
Email intent identified — billing, technical, feature request, churn signal.
- 02
Reply
Professional auto-reply generated for routine inquiries.
- 03
Route
Escalations sent to humans with AI summary and recommendation.
- 04
Sync
Context-rich CRM tickets created automatically.
- 01
Classify
Email intent identified — billing, technical, feature request, churn signal.
- 02
Reply
Professional auto-reply generated for routine inquiries.
- 03
Route
Escalations sent to humans with AI summary and recommendation.
- 04
Sync
Context-rich CRM tickets created automatically.
Before vs. after
| Metric | Before | After | Improvement |
|---|---|---|---|
| Response time | 1–2 days | <2 hours | 90% faster |
| CRM backlog | 2–3 days lag | Real-time | Zero backlog |
| CSAT | 6.5/10 | 8.2/10 | +26% |
| Team overhead | 30% manual | 5% | +25% productivity |
What changed
- ✓Faster ticket resolution
- ✓No CRM backlog
- ✓Higher customer experience quality
- ✓3K+ automated replies handled per month
Inside the build
Could this work for your team?
We adapt these blueprints to your domain, data and governance constraints — typically delivering a working prototype in weeks.